Technical Writer - VISA Inc. (02/2024-Present)
I developed and managed comprehensive technical documentation, including user manuals and API documentation, collaborating closely with subject matter experts and developers. I ensured accuracy, clarity, and accessibility in all content, overseeing documentation projects from inception to completion. I consistently met tight deadlines and adapted to changing project requirements.
 

Training Content Editor - Fred Hutchinson Cancer Center (03/2023-01/2024)
I created and revised training materials for a web-based software, designed eLearning programs, and managed multiple writing project timelines. I was responsible for graphic design, edited newsletters, and produced video content. I also helped implement KPIs and launched initiatives to improve training team efficiency and effectiveness.
 

Technical Writer & Quality Assurance Specialist - Amazon (08/2018-10/2021)
I developed training materials, including SOPs and policies, and led a quality assurance team that improved the accuracy of fraud investigations. I trained global teams, coached associates, and contributed to the development of training programs, resulting in increased accuracy scores and enhanced process efficiency.